As part of this commitment, we can provide a 12-month Customer Care Service with all of our properties. Our team is comprised of friendly, knowledge professionals who are passionate about what we do and always on hand to assist.
SiteSales places the customer experience at the heart of every interaction throughout the process. With extensive experience selling new homes, we understand buyer needs and are able to provide a comprehensive service that is personalised to each new home.
Our properties undergo an extensive Quality Control process before they are sold, ensuring buyers will enjoy a premium product complete to the highest standard. When moving in we provide a comprehensive New Home Demonstration, showcasing all the features of the property and explaining how everything works.
As a new build home is a handmade product susceptible to natural processes, our dedicated Customer Care team will ensure that any issues are addressed as swiftly and efficiently as possible. All requests are assigned a unique reference number and passed along to the appropriate contractor, ensuring the buyer is kept informed throughout as we track the progress of the job.
Feedback is essential for allowing us to improve our services. Following any work, we share a satisfaction survey to check customers are happy with the resolution and to identify avenues for future improvement.
We are helpful, efficient and professional with our customers and are committed to rectifying things if something goes wrong. Where complaints are made, our team will ensure that a satisfactory and speedy conclusion is found.
We understand the vital role market research plays in making key decisions on a development project. Our team provides timely, relevant, and insightful market intelligence that can help inform all stages of a development project.
We offer a range of industry-leading consultancy services to support our clients’ development ambitions. We are experienced in the acquisition and disposal of land, as well as planning and evaluation services and work on behalf of land owners, developers, housebuilders and local authorities on a range of projects.
Drawing upon the depth and range of our in-house expertise, we help our clients to optimise every aspect of the development process. Our scheme optimisation ensures development’s achieve their maximum potential.
With over 35 years’ experience delivering successful solutions for new-build developments, we know how to deliver an efficient sales programme. Highlighting the unique offering at each project, we deliver a tailored approach unique to the needs of every client.
Our dedicated marketing team, have the flexibility to produce creative campaigns for a wide range of schemes. Collaborating with some of London’s leading design, media and creative agencies, we deliver successful marketing strategies of the highest quality that make an impact, whilst adhering to our clients’ budgetary needs.
At SiteSales, we are committed to ensuring every customer feels valued throughout their homebuying process. We can provide a 12-month Customer Care Service with all of our properties. Our team is comprised of friendly, knowledge professionals who are passionate about what we do and always on hand to assist.