Customer Care

SiteSales places the customer experience at the heart of every interaction throughout the process. With extensive experience selling new homes, we understand buyer needs and are able to provide a comprehensive service that is personalised to each new home.

Our properties undergo an extensive Quality Control process before they are sold, ensuring buyers will enjoy a premium product complete to the highest standard. When moving in we provide a comprehensive New Home Demonstration, showcasing all the features of the property and explaining how everything works.

As a new build home is a handmade product susceptible to natural processes, our dedicated Customer Care team will ensure that any issues are addressed as swiftly and efficiently as possible. All requests are assigned a unique reference number and passed along to the appropriate contractor, ensuring the buyer is kept informed throughout as we track the progress of the job.

Feedback is essential for allowing us to improve our services. Following any work, we share a satisfaction survey to check customers are happy with the resolution and to identify avenues for future improvement.

We are helpful, efficient and professional with our customers and are committed to rectifying things if something goes wrong. Where complaints are made, our team will ensure that a satisfactory and speedy conclusion is found.

Our properties undergo an extensive Quality Control process before they are sold, ensuring buyers will enjoy a premium product complete to the highest standard.