Customer Care

At SiteSales, we are committed to ensuring every customer feels valued throughout their homebuying process.

As part of this commitment, we can provide a 12-month Customer Care Service with all of our properties. Our team is comprised of friendly, knowledge professionals who are passionate about what we do and always on hand to assist.

Get in touch

SiteSales places the customer experience at the heart of every interaction throughout the process. With extensive experience selling new homes, we understand buyer needs and are able to provide a comprehensive service that is personalised to each new home.

Our properties undergo an extensive Quality Control process before they are sold, ensuring buyers will enjoy a premium product complete to the highest standard. When moving in we provide a comprehensive New Home Demonstration, showcasing all the features of the property and explaining how everything works.

As a new build home is a handmade product susceptible to natural processes, our dedicated Customer Care team will ensure that any issues are addressed as swiftly and efficiently as possible. All requests are assigned a unique reference number and passed along to the appropriate contractor, ensuring the buyer is kept informed throughout as we track the progress of the job.

Feedback is essential for allowing us to improve our services. Following any work, we share a satisfaction survey to check customers are happy with the resolution and to identify avenues for future improvement.

We are helpful, efficient and professional with our customers and are committed to rectifying things if something goes wrong. Where complaints are made, our team will ensure that a satisfactory and speedy conclusion is found.

Our properties undergo an extensive Quality Control process before they are sold, ensuring buyers will enjoy a premium product complete to the highest standard.

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Customer Care

Lead Contact

Ria Saulter
Director

Find out how we make a difference...

Case Study thumbnail image

Hampton Tower at South Quay Plaza

Hampton Tower at South Quay Plaza is a collection of studio, one and two bedroom apartments, available for shared ownership on behalf of Legal and General.
View Case Study
Case Study thumbnail image

Skyline, E17

Skyline, E17 is a landmark new 15 story development of 1, 2 & 3 bedroom apartments, located at the heart of one of London’s most popular and vibrant boroughs.
View Case Study