Customer Care

Here at SiteSales we want each of our customers to feel special and valued, and as part of our commitment to this ethos, we provide a full 12 months Customer Care Service with our properties. Our team is friendly, knowledgeable and passionate about what we do and happy to assist you with any queries you may have.


We will provide a comprehensive New Home Demonstration when you move into your home to showcase all the features of your property, explain how everything works and run through your New Home User Guide.


We take pride in our properties and they undergo an extensive Quality Control process before they are ready to be sold. A new build home is a handmade product and therefore, as such, is susceptible to the natural processes associated with the materials used in construction.


We have created a dedicated Customer Care team to ensure that any issues that do arise can be dealt with as swiftly and efficiently as possible. On receiving contact from you, the team will assign each item raised a unique reference number and pass it along to the appropriate contractor for action, with your preferred contact details.

We will then track the progress of all jobs from start to finish and ensure that we keep you up to date as to the status of your queries at regular intervals.


Your New Home User Guide is filled with useful information, manuals and instructions, contact details for everything from the manufacturers of your fixtures and fittings to phone numbers for your utility providers, so do please take the time to read it thoroughly once you have settled in.


Your customer feedback is very important to us, helping us to develop and improve the service we provide. As part of our ongoing commitment to you, once any items have been addressed and closed down, we will send you a customer satisfaction survey. This is an opportunity for you to let us know if you are happy with the service you have received.


We always aim to be helpful, efficient and professional in our relationship with our customers. If you feel we have not afforded you the level of service to which we are committed, please contact us. We will deal with any complaints within a reasonable timescale and ensure that you are clear about the actions being taken. A member of the SiteSales management team will oversee any complaint received to ensure a satisfactory and speedy conclusion is achieved.

Case Studies

Acton Works launching spring 2021
06 Jan 2021
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Supporting those in need this Christmas
18 Dec 2020
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Debden School Sponsorship Programme
03 Dec 2020
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New instruction in Battersea, SW11
27 Nov 2020
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Award Winners at First Time Buyer Magazine Readers’ Awards 2020!
23 Oct 2020
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Proud sponsor of Evening Standard New Homes Awards 2020
21 Oct 2020
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Focus on Upton Gardens, Newham
14 Oct 2020
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Updated COVID-19 message from us
24 Sep 2020
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London Help to Buy launched in Wembley Park
21 Sep 2020
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Landmark project with Legal & General Affordable Homes
24 Aug 2020
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