Customer Care

Here at SiteSales we want each of our customers to feel special and valued, and as part of our commitment to this ethos, we provide a full 12 months Customer Care Service with our properties. Our team is friendly, knowledgeable and passionate about what we do and happy to assist you with any queries you may have.

BEFORE YOU MOVE IN

We will provide a comprehensive New Home Demonstration when you move into your home to showcase all the features of your property, explain how everything works and run through your New Home User Guide.

QUALITY CONTROL

We take pride in our properties and they undergo an extensive Quality Control process before they are ready to be sold. A new build home is a handmade product and therefore, as such, is susceptible to the natural processes associated with the materials used in construction.

OUR PROCESS

We have created a dedicated Customer Care team to ensure that any issues that do arise can be dealt with as swiftly and efficiently as possible. On receiving contact from you, the team will assign each item raised a unique reference number and pass it along to the appropriate contractor for action, with your preferred contact details.

We will then track the progress of all jobs from start to finish and ensure that we keep you up to date as to the status of your queries at regular intervals.

NEW HOME USER GUIDE

Your New Home User Guide is filled with useful information, manuals and instructions, contact details for everything from the manufacturers of your fixtures and fittings to phone numbers for your utility providers, so do please take the time to read it thoroughly once you have settled in.

YOUR OPINION MATTERS TO US

Your customer feedback is very important to us, helping us to develop and improve the service we provide. As part of our ongoing commitment to you, once any items have been addressed and closed down, we will send you a customer satisfaction survey. This is an opportunity for you to let us know if you are happy with the service you have received.

COMPLAINTS

We always aim to be helpful, efficient and professional in our relationship with our customers. If you feel we have not afforded you the level of service to which we are committed, please contact us. We will deal with any complaints within a reasonable timescale and ensure that you are clear about the actions being taken. A member of the SiteSales management team will oversee any complaint received to ensure a satisfactory and speedy conclusion is achieved.

Key Contact

Joanne Mallinson
Joanne Mallinson
Customer Care Manager
Send Message

Key Contact

Joanne Mallinson
Joanne Mallinson
Customer Care Manager
Send Message

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