Covid-19 Policy

Dear Customer,

Following updated Government guidelines on residential sales during the coronavirus (COVID-19) outbreak, we have reviewed our processes and put in place the below process to ensure your safety and the safety of our staff.

We will continue to offer virtual viewings / video tours and therefore the team will happily book you in for this method of viewing should you wish prior to a physical viewing.

Physical viewings will be by appointment only.  We will only be able to book you an appointment once you have been financially qualified by our financial advisor or sales team.  Please do not try and book an appointment if you or any member of your household is showing any symptoms of Covid-19 or is self-isolating.

Appointments will be conducted as follows:

  • Maximum of two adults to attend the viewing. Children cannot attend viewings
  • We do have masks and gloves on site however we do ask that those attending viewings bring and wear their own appropriate face masks / face coverings.
  • Our staff will leave suitable time in between appointments to allow for cleaning of door handles etc and to ensure no overlap between different household appointments
  • Our sales consultants will be provided with gloves and masks for their own use and will have hand sanitisers, wipes and shoe coverings available for your use
  • On arrival soap and paper towels or hand sanitiser will be provided, you will be asked to clean your hands
  • If our sales consultant believes you are showing symptoms of Covid-19 or are not adhering to social distancing precautions they will ask you to leave and to rebook your appointment for a later date or via a virtual viewing
  • In order to adhere to social distancing we ask that you wait in your vehicle or away from the development until your are called by the sales consultant to confirm that you can enter
  • Social distancing regulations are to be observed at all times. If the size or layout of the property makes this difficult, our sales consultant may wait outside the property
  • All marketing collateral will be provided digitally in advance of appointment
  • Surfaces and door handles will be wiped with anti-bacterical wipes between and at the end of viewings